Finally, I am ready for this 2016 UK Black Friday!
AND
I Decide not go to a shopping centre like last year
Let's try the UK online shopping
I had experiences of 11th November single day event which create by Alibaba (Taobao) in China. It is chaos online but still manageable
AND Then I Found an online deal ! FROM Dell UK
Wow, £199 for an Intel i3 laptop! What a bargain
SO I decide to wake up at mid of the night try to place an order, however, Dell UK eCommerce website crashes like hell, and customer service telephone was engaged, online chat I was queued after at more than 700 people.
In the End, I get nothing from them and told sold out. CS team ask me to wait next day 1pm for another chance !
And I waited until 1pm today
This is following:
after 2 hours trying and keep tab F5 , after that when I put my code but after that webpage towards payment section just keep crashing forever
one of the guy post pic on Dell's Facebook to complain about Dell's customer service
You might think what did I do in the end?
I just turn away from Dell, I really can not understand what earth and how such a big international company even they offer server service for other companies failed to manage their own website to cope with internet traffic just from the UK! What Shame !
And customer serve is very bad when they handling this kind of situation. I hope they can learn some lesson from this.
In final words: I will not shop with Dell next year unless they have some improvement.
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